Terms of Service

1. About These Terms

These Terms of Service (“Terms”) govern your use of the WhatsApp Floating Button Shopify application (“App”) provided by MatrixInn Solutions (“we,” “us,” or “our”).

Installing or using the App constitutes acceptance of these Terms. If you do not agree, please do not install or use the App.

2. Description of Service

WhatsApp Floating Button adds a floating button to your Shopify storefront that lets customers open a WhatsApp conversation with you in one tap. Settings are managed in your Shopify admin via the App dashboard.

3. Eligibility

To use the App you must:

• Operate an active Shopify store
• Have a valid WhatsApp number or WhatsApp Business account
• Comply with Shopify’s Terms of Service
• Comply with WhatsApp’s Terms of Service and Commerce Policy
• Be of legal age to form a binding contract in your jurisdiction

4. Plans and Billing

Free Plan

The Free plan is provided at $0/month and includes the core WhatsApp button with a pre-filled message, fixed green styling, and MatrixInn branding. We may modify the Free plan with reasonable notice.

Starter Plan — $2.99/month

The Starter plan is billed monthly through Shopify’s billing system. It unlocks custom button color, left/right positioning, mobile/desktop visibility controls, and removes MatrixInn branding.

Cancellation

You may cancel your Starter subscription at any time from the App’s Plan page. Upon cancellation, the App reverts to the Free plan. Prorated credits may apply per Shopify’s policy.

Refunds

Refund requests are handled through Shopify’s App Store support process. We will cooperate with legitimate refund requests at our reasonable discretion.

5. Acceptable Use

You agree not to use the App to:

• Send unsolicited commercial messages or spam
• Violate any applicable law or regulation
• Infringe the intellectual property rights of any party
• Harass, abuse, threaten, or deceive any person
• Circumvent security controls or rate limits
• Use the App in any way that damages our infrastructure or reputation

We reserve the right to suspend or terminate access for violations of these Terms at our sole discretion.

6. WhatsApp Compliance

You are solely responsible for ensuring your WhatsApp usage complies with WhatsApp’s Terms of Service, Business Policy, and Commerce Policy. MatrixInn Solutions is not affiliated with Meta Platforms, Inc. or WhatsApp Inc. The WhatsApp name and logo are trademarks of their respective owners.

7. Intellectual Property

The App and all its components are owned by MatrixInn Solutions and protected by intellectual property law. We grant you a limited, non-exclusive, non-transferable license to use the App solely for operating your Shopify store under these Terms.

You retain full ownership of all content you enter into the App (WhatsApp number, messages, and settings).

8. Disclaimer of Warranties

The App is provided “as is” and “as available” without warranties of any kind. We do not warrant that the App will be uninterrupted, error-free, or compatible with all future versions of Shopify or WhatsApp.

9. Limitation of Liability

To the maximum extent permitted by law, MatrixInn Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the App.

Our total liability for any claim shall not exceed the amount you paid us in the three months preceding the claim.

10. Support

We provide email support for all plan tiers. Response times depend on your plan:

For detailed guides, setup instructions, and troubleshooting steps, visit our Help Center. We do not provide phone support at this time.

11. Changes to These Terms

We may update these Terms from time to time. We will update the date at the top of this page and, where material, notify you via the Shopify admin. Continued use after changes constitutes acceptance of the updated Terms.

12. Contact