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Shopify apps · WordPress plugins · Web apps
Product support
Using one of our products and need help? Write to our support team.
Support email
support@matrixinnsolutions.comBusiness Hours
Mon – Fri, 9 am – 6 pm PKT11 pm – 8 am EST / 8 pm – 5 am PST
Response Time
Within 24 business hoursBefore you email us, check:
- Shopify apps: check that the app embed or app block is switched on in your theme editor, then save
- Setup guides: Help & docs has setup steps and fixes for each app
- WordPress plugins: you can also ask on the plugin’s WordPress.org support forum
- Try a hard refresh (Ctrl + Shift + R) after changing settings
Include the product name, your store or site address and a short description of the issue for the fastest reply.