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WhatsApp Floating Button — Shopify App
App Support
Need help with the WhatsApp Floating Button Shopify app? Reach our dedicated support team.
App Support Email
support@matrixinnsolutions.comBusiness Hours
Mon – Fri, 9 am – 6 pm PKT11 pm – 8 am EST / 8 pm – 5 am PST
Response Time
Within 24 business hoursBefore you email us, check:
- Our Help Center covers most setup, billing, and troubleshooting questions
- Make sure App Embed is toggled On in your theme editor
-
WhatsApp number: country code + digits only (e.g.
923001234567) - Try a hard refresh (Ctrl + Shift + R) to clear cached settings
Include your shop URL and a brief description of the issue for the fastest response.